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Landed my first IT job as a Network support specialist!

Main Post:

After 4 months of job searching my hard work finally paid off!

Top Comment:

4 months? you got lucky. Congrats!

I had to search 9 months for my current job.

February 17, 2023 | Forum: r/ITCareerQuestions

Network vs Companionship support?

Main Post:

Hi friends, super quick question. What is the difference between network support vs companionship support? tbh to me the sound like the same thing but it also would be my luck that i would get a question on it so i just wanted to know if you guys had any definitions. thank you!!

Top Comment:

They’re very similar terms and I wouldn’t really expect you to have to differentiate them on your actual MCAT.

Network support is a more broad feeling of support from a community (think like a friendly neighborhood), whereas companionship support is more support via your in-group (your family and friends) letting you know you belong with them. Hope this helps!

January 16, 2023 | Forum: r/Mcat

Is the CCNA overkill for this Network Support Role

Main Post:

So I want to move into an soc analyst position and I am currently helpdesk for a major service provider. Long way to go, I know. But I need to make more money to support my family before then so I need to make career steps between here and there as I learn. The company is one the biggest and has a lot of departments including a networking and also a cyber security department that I want to work towards. For my first step (which my managers are telling me they are ready to help me make but don't know anything about other departments) I am looking at the most entry level job in the networking department, which is the main feeder for the cyber security department. The position is called network support specialist. I am wondering if the CCNA is overkill for this position or what would help prepare me to be a good candidate for this role. I have a very enthusiastic hobbiest background in tech and 2 years of college but no degree. Position description in comments.

Top Comment:

CCNA will help you advance out of this role, even if it is overkill for the role itself.

August 14, 2022 | Forum: r/ccna

Which job is best Network Support specialist or User Support specialist?

Main Post:

From these two careers which of them have less stress? Best work balance? And which one has more job opportunities through out the U.S.? I plan on going back to school for 2 years for a associate degree or just focus on certificates for these two positions. I read you need a associate degree for being a network support specialist and User support specialist just do Certifications is this true? I would love to hear opinions and experiences as well please. Thank you in advance.

Top Comment:

User support specialist is picking up the phone, talking to people who don't know about computers, trying to fix their email, resetting their passwords or trying to work out if they actually rebooted their computer or if they're just telling you they rebooted their computer. People will yell at you over the fact that you're asking them to reboot their computer, claiming they already did, and then 20 minutes later after you've been troubleshooting the issue without rebooting (because they told you they already tried it), you will ask them to reboot "once more" (because you had your suspicions that they were lying about it anyway), and it will fix the problem, because they didn't ever reboot their computer - they lied to you about it for some fucking reason.

Users will delete their files, then remove them from the recycling bin, then be angry that you can't recover them.

I once had an end user yell at me for the entire 5 minutes to fix something in their email client, because I didn't know immediately how to fix it. It was in a shitty email client called Lotus Notes, and they wanted to do something dumb like change the font colour for a bunch of things. Again, despite the fact that I did it in less than 5 minutes, the user still spent the entire time yelling at me. He kept yelling at me after I did it for him, and only hung up once I started audibly laughing at him and he realized he wasn't going to get a rise out of me. I can only assume he was having a bad day and simply wanted someone to take it out on.

Network support specialists will mostly interface with managers and other network/tech folk, who can be equally stupid but at least a little more understanding. You will typically work with equipment like switches and routers and troubleshoot issues that impact multiple users - maybe an office will need its network configured, or maybe there are network problems impacting half the office and you need to work out why and fix it.

I don't know which of those sounds better to you. Most people fight tooth and nail to get out of end user support.

I work in systems/cloud engineering now and the only time I will ever go back to end user support is if I am literally homeless and can't afford to eat. I will turn to prostitution before I put myself through that again.

September 24, 2020 | Forum: r/ITCareerQuestions

Can I get a Network Technician/ Network Support job straight out of college?

Main Post:

So I have about a year's worth of technical support experience and in addition to that, I will be starting a home lab today!

With me graduating in a year, is it safe to say I can get a network support job right out of college with documented home lab experience?

If not, will a CCNA or Network + be necessary?

Top Comment:

I got one with a music degree and a good interview. I think I really sold them with my 120 star completion of mario 64.

July 1, 2020 | Forum: r/ITCareerQuestions

Got my first IT job as a Tier 1 Network Support Tech, is it normal to feel like you don't know what your doing?

Main Post:

So I'm 20 years old and last week I was hired at a local networking vendor as a Tier 1 network support tech, making this my first IT job. I'm currently attending a technical college and finish up my IT program in about 4 weeks. My cousin hooked me up with the company that hired me as I was looking for a business to do my 5 week mandatory externship for school. Instead of hiring me on has an intern for 5 weeks they offered me a Tier 1 Support position to work part time until my schooling ends and then begin working full time afterwards. My current duties are to basically to help the senior analyst complete some tickets and follow around some of the senior sysadmins as they go to different clients around the area. While I understand many of the concepts of what's going on in the average day, I feel pretty lost when working with all this new software and getting so much new information thrown at me. Is this normal, and what tips would you give to someone in my position?

Top Comment:

yup im 40 and tier 3. I still feel like I don't know crap.

Just remember your googlfu is stronger than anyone else... and that will get you through the long night.

June 30, 2017 | Forum: r/sysadmin